WE WANT TO HEAR FROM YOU!
CONTACT US
Please contact your local Live Nation offices or email vip@livenation.asia and we can answer any queries you may have!
FAQ
ARE VIP EXPERIENCES AVAILABLE DURING PRE-SALE?
Please check the on-sale schedule for different markets accordingly.
HOW DO I PURCHASE A VIP EXPERIENCE?
VIP experiences can be purchased via the ticket links in the event page. To see the tours that have VIP experiences available please check out our What's On section.
*Please note that VIP experiences are only available for select tours.
ARE TICKETS ALWAYS INCLUDED IN THE VIP EXPERIENCES?
No, it depends. Please refer to the VIP inclusion of each of the VIP Experiences.
HOW DO I RECEIVE MY INCLUSIONS/GIFTS?
VIP inclusions (i.e commemorative laminate, or merchandise item etc) will be redeemed and collected on the night of the show at your check in location.
WHAT WILL HAPPEN IF I AM LATE?
If you’re late, you may miss components of your VIP Experience. No compensation will be provided to latecomers. VIP purchasers may need to arrive 1-2 hours before doors open to ensure delivery of all benefits.
WHY DOES THE SAME VIP EXPERIENCE HAVE A DIFFERENT PRICE IN DIFFERENT CITIES?
Due to the varying layouts of venues, there may be a different priced seat category within the VIP Experience, which will cause the end price to differ.
DOES THE COMMEMORATIVE LAMINATE GET ME BACKSTAGE?
The laminate is commemorative only and does not gain or authorise access into the venue or backstage areas.
ARE CHILDREN AND TEENS ALLOWED TO PURCHASE EARLY ENTRY TICKETS?
Whilst we endeavour to make the General Admission floor experience as safe as possible for all patrons, it does involve being in close proximity with other patrons who may wish to jump around and dance, which may make it an uncomfortable experience for children/young teens. It is recommended that children 12 years and under be accompanied by a parent or guardian (18 years or older) to the show and remain with them at all times. Refer to venue conditions of entry regarding any specific restrictions. We would strongly recommend you consider whether this ticket type is the best option for your child.